CCPS IT Knowledge Base

Help Desk

CCPS utilizes a Help Desk with technicians who are available to assist you with any computer or program-related issues you may have. Click the Help Desk icon on your computer desktop to connect with the Help Desk.

Using Quick Assist during a Help Desk session

If you are contacting the Help Desk from home and the technician needs to access your computer, you may be asked to use a program called Quick Assist. Follow these directions to get connected with the technician using Quick Assist.

  1. Press the ctrl + winkey.png + Q keys all at the same time

    quickassist1.png

  2. This should open the Quick Assist app. Once the window loads, enter the code provided by the technician on the first screen and click the Submit button.

    quickassist2.png

  3. To complete the connection, check the box to agree to the terms and then click the Allow button.

    quickassist3.png

  4. Once connected, the technician may request to remote control your computer. Click the Allow button at the top of the screen to allow control.

    quickassist4.png


This information is for the staff, students, and parents/guardians at Campbell County Public Schools. Do not share this information with anyone not included in these groups.

You can view more help articles at kb.campbell.k12.va.us.