CCPS IT Knowledge Base

iPad app will not update

iPad apps should update themselves automatically. If an app has not updated when you expect it to, you can force iPad apps to update by doing the following:

  1. Tap the FileWave App Portal icon on the iPad home screen. The App Portal icon looks like this:FileWave-2916832891.png

  2. When App Portal opens, tap the "i" button in the top right corner of the screen.

    app-portal.png


  3. Then tap the "Verify Device" button.

    app-portal-2.png

  4. After a few minutes, the apps should begin to update.

Revision #4
Created 2 December 2024 13:24:32 by Clint Hunter
Updated 16 June 2025 19:12:53 by Clint Hunter


This information is for the staff, students, and parents/guardians at Campbell County Public Schools. Do not share this information with anyone not included in these groups.

You can view more help articles at kb.campbell.k12.va.us.