Skip to main content

Using Quick Assist during a Help Desk session

If you are contacting the Help Desk from home and the technician needs to access your computer, you may be asked to use a program called Quick Assist. Follow these directions to get connected with the technician using Quick Assist.

  1. Press the ctrl + winkey.png + Q keys all at the same time

    quickassist1.png

  2. This should open the Quick Assist app. Once the window loads, enter the code provided by the technician on the first screen and click the Submit button.

    quickassist2.png

  3. To complete the connection, check the box to agree to the terms and then click the Allow button.

    quickassist3.png

  4. Once connected, the technician may request to remote control your computer. Click the Allow button at the top of the screen to allow control.

    quickassist4.png

Back to top