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iPad app will not update

iPad apps should update themselves automatically. If an app has not updated when you expect it to, you can force iPad apps to update by doing the following:

  1. Tap the FileWave App Portal icon on the iPad home screen. The App Portal icon looks like this:FileWave-2916832891.pngThe FileWave App Portal icon

  2. When App Portal opens, tap the "i" button in the top right corner of the screen.

    An iPad screenshot showing the FileWave App Portal with a red circle around the I icon in the top right


  3. Then tap the "Verify Device" button.

    An iPad screenshot showing the FileWave App Portal with a red circle around the Verify Device button

  4. After a few minutes, the apps should begin to update.