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Clearing the browser cache in Chrome

If you are having issues with a video playing, please try clearing the cache in Chrome.


  1. Open Chrome and click the 3 dots in the top right corner of the browser window.

  1. Click Settings. 
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  1. Scroll down to the Privacy and security section and click Clear browsing data.
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  1. Change the Time range  to All time. 

  2. Check “Cookies and other site data” and “Cached images and files.”

  3. Click Clear data.
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