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Using Quick Assist during a Help Desk session

If you are contacting the Help Desk from home and the technician needs to access your computer, you may be asked to use a program called Quick Assist. Follow these directions to get connected with the technician using Quick Assist.

  1. Press the ctrl + winkey.pngWindows icon + Q keys all at the same time

    Photo of a laptop keyboard with the Q, CTRL, and Windows keys highlighted.

  2. This should open the Quick Assist app. Once the window loads, enter the code provided by the technician on the first screen and click the Submit button.

    Screenshot of the Quick Assist get help screen.

  3. To complete the connection, check the box to agree to the terms and then click the Allow button.

    Screenshot of the Quick Assist allow screen sharing screen

  4. Once connected, the technician may request to remote control your computer. Click the Allow button at the top of the screen to allow control.

    Screenshot of the computer desktop once Quick Assist connection has been established.

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