Using Quick Assist during a Help Desk
If you are contacting the Help Desk from home and the technician needs to access your computer, you may be asked to use a program called Quick Assist. Follow these directions to get connected with the technician using Quick Assist.
- Press the ctrl +
+ Q keys all at the same time

- This should open the Quick Assist app. Once the window loads, enter the code provided by the technician on the first screen and click the Submit button.

- To complete the connection, check the box to agree to the terms and then click the Allow button.