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CCPS requires the use of multifactor authentication (MFA) for access to most applications. After logging in with your email address and password for the first time, you will see the following screen: Click the Next button to proceed with the MFA setup. C...

If a student or staff iPad will not connect to the Wi-Fi network at school or has no internet access, do the following: On the iPad, go to Settings and tap on Wi-Fi. The iPad should be connected to the CCS-Secure-Intranet network. The correct settings are sho...

Printers can be installed from the Q drive. Click the File Explorer icon in your task bar, then click This PC, then double-click the Q drive: You should see a list of folders in the Q drive. Double-click the Printers folder, then your school to see a list ...

iPad apps should update themselves automatically. If an app has not updated when you expect it to, you can force iPad apps to update by doing the following: Tap the FileWave App Portal icon on the iPad home screen. The App Portal icon looks like this: When...

If you don't have your device used for multi-factor authentication, such as your phone or MFA fob, the Help Desk may assign you a Temporary Access Pass that can be used temporarily instead of your primary MFA device. If you have been assigned a Temporary Acce...

Follow the directions below to connect your student iPad to a wireless network. The step number corresponds to the number in the image. *Please note that this does not need to be done in a CCPS building as the iPad will connect automatically to the CCPS networ...

Follow the directions below to connect your student laptop to a wireless network. The step number corresponds to the number in the image. *Please note that this does not need to be done in a CCPS building as the laptop will connect automatically to the CCPS ne...

If you are contacting the Help Desk from home and the technician needs to access your computer, you may be asked to use a program called Quick Assist. Follow these directions to get connected with the technician using Quick Assist. Press the ctrl + + Q key...

One of the many maintenance processes one must undergo to keep a computer running properly is to allow and run updates as they are available.  The updates from Microsoft or Windows are important for the health of your computer and for security needs.  Unfortun...

If you are having microphone issues, follow the steps below to check the microphone settings. In the white search bar located on the left side of the bottom task bar, type in the words, “microphone privacy settings.”  In the results, click on the Microphon...

**DO NOT POWER OFF YOUR LAPTOP BY PRESSING & HOLDING THE POWER BUTTON** Follow the directions below to properly power off your CCPS laptop. Click the Windows Start Menu icon in the bottom left corner of your taskbar. Click the Power icon. Click Shutdow...

If your mouse pad is not working, it may have been disabled. If you see an amber light on the F2 key, this means the mouse pad is disabled. Follow the directions below to enable the keypad.

If your CCPS laptop shows numbers and/or symbols when you are pressing letters on the keyboard, then the most likely cause is that the NUM lock is enabled on your device. To disable the Num Lock, follow the steps below.

Open Chrome and click the 3 dots in the top right corner of the browser window. Click Settings.  Scroll down to the Privacy and security section and click Clear browsing data.  Change the Time range  to All time. Check “Cookies and other site data” and “...

**Please note that as a safety precaution and to prolong the life of the battery, your CCPS laptop battery will only charge to 80%. ** Using your CCPS issued charge, connect your laptop to a power source. The battery icon in the right-side of the taskbar w...

On your CCPS laptop, open Chrome.  Type “speed test” into the address bar and press the Enter key. Click RUN SPEED TEST.  A new window will appear and the speed test should begin. Once complete you will see your download & upload speed. 

You can check the status of Adobe Creative Cloud apps here: https://status.adobe.com/

You can check the status of Google Workspace apps such as Gmail and Google Drive here: https://www.google.com/appsstatus/dashboard/  

If you are having trouble accessing Canvas, you can check the status of the app and other Instructure products here: https://status.instructure.com/

If you are having trouble accessing Mastery Connect, you can check the status of the app and other Instructure products here: https://status.instructure.com/